Office of the Foster Care Ombudsperson

 

Our Office

The Office of the Foster Care Ombudsperson is the independent, impartial, and confidential agency that represents foster youth in California.

We have the authority and responsibility to:

  • Share information about foster youth rights and the services we provide.
  • Receive, investigate, and/or informally address and resolve complaints related to foster youth and their care, placement, services, or rights.
  • Submit annual reports to the Legislature and make systemic recommendations based on our findings.

Our Role and Authority

The role of the Office of the Foster Care Ombudsperson is to:

  • Provide a voice to speak and act on behalf of foster youth.
  • Act as an independent forum for the review and resolution of complaints made by or on behalf of youth in foster care regarding their care, placement, and services.
  • Provide youth with information about their rights when they are placed in foster care.
  • Maintain a toll free hotline where foster youth, and other concerned parties, can call from anywhere in California to express their concerns and complaints.

We are authorized to:

  • Meet and communicate with foster youth at their placements or elsewhere.
  • Access any local or state agency records that are needed to carry out the duties of our Office.
  • Investigate the complaints we receive, and decide whether to investigate further or refer the complaint to another agency.
  • Report our findings to the California Department of Social Services and to the Legislature.

We can...

  • Investigate complaints.

  • Resolve foster care-related issues.

  • Write recommendations to different agencies.

  • Share information about foster youth rights.

  • Submit annual reports to the legislature.

  • Connect foster youth to services and resources.

  • Provide foster youth verification letters.

We can NOT...

  • Change court decisions or case plans.

  • Address any personnel issues (such as changing a social worker).

     

 

Our History

Office of the Foster Care Ombudsperson

Senate Bill 933 passed on July 01, 1998 and created the Office of the Foster Care Ombudsperson to represent and advocate for foster youth.

Extended Foster Care

Assembly Bill 12 was passed on June 22, 2010 and extended foster care services until age 21.

Foster Youth Bill of Rights

Assembly Bill 899 was passed on July 01, 2002 and created the Foster Youth Bill of Rights. 

Foster Youth Bill of Rights Update

Assembly Bill 1067 was passed on 09/30/2016 and created a working group of foster youth and foster parents to update the Foster Youth Bill of Rights.

The Foster Care Ombudsperson

Rochelle Trochtenberg is the California Foster Care Ombudsperson in Sacramento, CA. 

Toll-free hotline
1-877-846-1602
fosteryouthhelp@dss.ca.gov
 
MS 8-13-25
744 P Street
Sacramento, CA 95814